FAQs

You will have to pay a de-installation fee in order to get the system removed from your property. Alternatively, you may purchase the system at fair market value based on the remaining term of your agreement.

You are able to transfer your rental agreement to your new property. You will be liable to the installer for the cost associated with removal and re-installation process. Your rental terms will remain the same.

When you choose our monthly solar subscription or rent to own plan, you’ll enjoy free, daily monitoring and maintenance from our experienced Monitoring Team. They oversee all Versofy Solar systems, so if something happens or its performance dips, they’ll reach out to you ASAP to get it fixed

You are able to transfer your rental agreement into the new owners name. There will be an administration fee of 3% and is subject to an escalation of 6.5% per annum. The transfer is further subject to the new owner signing the rental agreement on the same terms and conditions as agreed and concluded with the original client.

Yes, each product will be protected by a performance warranty for the term of your agreement. All of our solar equipment is backed by robust warranties. We only choose best-in-class equipment, including solar panels, inverters and batteries.

Yes, the interest rate is linked to the Prime lending rate. This means that your installment price will reduce/increase depending on the fluctuation of Prime.

Your installer will be your primary source of contact for any system-related issues. However, should the installer not be available you are able to contact the Versofy team who will deploy a team to assist you.

The optimisation and effectiveness of the system comes down to your consumption behavior. The installer will discuss your system requirements with you during the needs analysis phase of the process. One of the main advantages of solar is that it is built in a modular fashion. Meaning that you are able to add both panels and storage (batteries) to your system in order to fit your requirements.

When you reach the end of your Versofy agreement, you have three options:

 

  1. You can purchase the solar system at the fair market value.
  2. You can renew your agreement with us on an annual basis.
  3. Versofy can remove the system at no cost to you.

When you reach the end of your agreement, Versofy will help you move forward.

Yes, you are able to upgrade your system at any stage. The newly updated system will form part of an updated SaaS subscription. Just think of it like upgrading your fiber line.

The SaaS subscription does not include any additional work that will need to be done to your property to install the system. Your property might require multiple DB boards or different mounting structures. These fees will be calculated after the final site inspection and would need to be paid for upfront prior to installation.

Your installation time is dependent on numerous factors. The average installation times are:

Versofy GROW | 3-4 days

Versofy CHARGE | 3 – 4 days 

Versofy PLUS | 4 – 5 days

*These are estimations based on historical installations, lengths may vary due to complexity in installs and weather.

Once you’re pre-approved for a solar installation, your home will undergo a site assessment so our Solar Installation Partners (SIP) can create a personalized solar panel system design for your unique needs.


After that, our SIP will make any necessary adjustments to your system design and get your final approval. Once it’s approved, we will send you the final proposal with any additional costs that your site might need. Eg. Extra DB boards, longer cable runs, or different roof mounting structures. On a solar subscription, you will need to pay for these costs upfront or on a rent to own you can choose to include it in your rental.